Understand your device before you fix or buy it

Switch it off immediately and don't try to turn it on or charge it. Remove the case, memory card and SIM. Don't use a hair dryer or put it in rice — heat damages components and rice doesn't draw moisture out of the board. Bring it to us as fast as you can: every hour counts, because corrosion keeps spreading even after the device looks dry.

Manufacturing defects in a device during its stated period, a defect in a spare part we installed during that part's warranty period, and the same fault we repaired coming back during the repair warranty. The exact period is shown on the product page or in the repair order.

Sharm El Sheikh, South Sinai and all of Egypt, by the governorates, cities and areas that are enabled. Current coverage is shown on the shipping page; if your area isn't listed, message us on WhatsApp and we'll confirm.

The return window is shown on each product page before you buy and counts from the delivery date. Some products can't be returned, and that's stated before purchase.

No. Diagnosis and quote come first, and any cost requires your clear approval.

Every part is linked to the models it works with. Start with the model filter or search your device name, and the part page shows the compatible models before you order — if you're unsure, send us your model on WhatsApp and we'll confirm.

Every accessory is linked to its compatible models. Use the model or type filter, and the product page shows compatibility before you order — no guesswork.

Selected phones, tablets, laptops and watches, organised by type, brand and specs. Start from “Browse by device” to reach the right models, products and services quickly.

Yes — every device is inspected and its condition documented before it's listed, and you see the condition, battery, accessories, warranty and compatibility before ordering.

System activation, data transfer between devices, data recovery, device software and protection — each service has a clear path and a stated starting cost.

Online stores, WordPress sites, custom software and forums — with hosting, support and SEO. The platform you're on right now is one we built.

Supply and fit-out, maintenance contracts, CCTV systems, networks and digital solutions — each with a quote tailored to your site, across Sharm El Sheikh, South Sinai and all of Egypt.

Technicians, repair workshops, shop owners and traders. You open a business account, and once it's approved, wholesale prices are shown according to your tier.

Yes. Corrosion starts inside the board and connectors without being visible, and faults can appear days or weeks later (charging, audio, screen, signal). An early inspection catches the damage before it reaches the main board. If the device works, back up your data now.

Breakage, drops, liquid damage and misuse; normal wear, worn-out batteries and cosmetic scratches; and any new fault unrelated to the covered part or service. Opening or repairing the device outside our centres voids the coverage.

The fee depends on your area and is shown exactly on the checkout page after you choose it — before you confirm the order.

It must come back in its original condition with all accessories, cables, packaging and the invoice. We inspect it before approving the return; signs of use or missing accessories may reduce or prevent the refund.

You pay the inspection + shipping fee upfront so we pick up the device; after inspection we send the repair price for approval.

The quality is stated on every part before you order — original or premium alternative — along with the warranty and price. No part is sold without its quality made clear.

Original comes from the manufacturer; high copy is a high-quality alternative at a lower price. The type is stated on every product before you order, together with the warranty and price, so you choose knowingly.

Yes — every device shows its condition, storage, RAM, colour, network and price, plus warranty information for its product type, before you confirm the order.

The final price depends on the device's condition and accessories. The condition is stated clearly — open-box new, used excellent, used normal, or needs repair.

Sensitive services such as unlocking and data recovery are only done after confirming the device is yours — it's a fixed rule that isn't waived for anyone, and it protects the real owner.

Each service has plans shown on the page with their price, billing period (one-time, monthly or yearly) and any setup fee. If your needs are different, the price is set after we study them.

You leave your details and the service type, an account manager contacts you, then a visit or remote assessment defines the requirements, followed by a clear offer, then supply, installation, testing and periodic support under the contract.

Tiers run from a starting level for new technicians or shops up to major partners, and as your volume grows you move to a better tier. Your tier is reviewed periodically based on your dealings with us.

Honestly, no — nobody can guarantee a 100% success rate for water damage, because the damage depends on the liquid, the exposure time and the board's condition. What we do guarantee: a real inspection, a clear condition report, and a price before any paid work.

It depends on the device, part or service, and it's stated before you pay: on the product page in the store, and on the repair order and invoice for repairs. There's no single period for everything, and no blanket promises.

Yes — orders above a set amount ship free. The threshold is shown on the shipping page and applied automatically at checkout.

Usually to the original payment method; for cash-on-delivery orders we arrange a bank transfer or store credit with you. The refund starts after inspection and usually appears within a few business days depending on your bank — we can't guarantee a specific day.

Yes — every repair comes with a warranty written on your invoice; the period depends on the part and the fault.

Yes — order the part with installation at our repair centre, and we test it after installation to make sure it works. The repair warranty is written on the repair order.

Some do, while others have a shorter warranty or none — and that's shown on each product page before you complete the order. A manufacturing defect within the warranty period is handled under the warranty policy.

Yes, new devices carry a warranty against manufacturing defects for the period stated for each model, shown on the product page before purchase.

Yes — send the device type, brand, model and condition with clear photos from every side (and a short video if possible), plus any accessories, box and invoice. Set your price or choose a DMAN PRO valuation.

Yes — we only open or copy data within the scope of the requested service and with your consent, and we take a backup before any change.

Yes — it's the same technology this platform runs on in seven languages. Tell us which languages you need and we'll explain what's available.

Yes — the service level and response times are written into the offer and the contract, and priority is set per branch according to the contract.

Send your list with quantities, and we reply with availability and price for your tier and the delivery route. You can also check a part's availability at the nearest branch before confirming.

After we open, clean and diagnose the affected parts, we give you an initial cost — and no paid repair happens without your written approval. An inspection and diagnosis fee may apply even if you decide not to proceed; we tell you before we start.

Keep your invoice, order number or repair order, and send us a description of the fault with photos if possible. We confirm whether it's covered and, after inspection, repair or replace according to the case and the terms.

Yes, cash on delivery is available alongside prepayment — the options for your area are shown when you order.

Yes, and any price difference is shown clearly before we proceed — no hidden fees. If a matching replacement isn't available, we offer the closest option or a full refund.

Only the inspection fee, and we tell you the amount before we start. If you already paid the inspection and shipping upfront for a pickup, you don't pay it again — and if you approve the repair, there's no separate inspection fee.

Yes. When a part is out of stock, a reserve button appears on its page: you pay a deposit that's a percentage of its price (the amount is shown in the reservation form) and upload the transfer receipt, and the deposit is deducted from the total when you collect.

Filter by type, brand, compatible model, quality and price, and tick “in stock only” — so you reach the right item for your model fast.

Yes. When a device is out of stock, a reserve button appears on its page: you pay a deposit that's a percentage of its price (the amount is shown in the reservation form) and upload the transfer receipt, and the deposit is deducted from the total when you collect.

Yes — after we inspect and value your device, you can swap it for a suitable one and pay only the difference.

Each service has a stated starting cost, and the final price is set after inspection and diagnosis — no paid work starts before your clear approval.

Yes — hosting, support and SEO are part of the service. What each plan includes is listed in its features on the page.

Both — on-site and remote support, as agreed in the contract.

Request it and we'll look for it and let you know the availability, any alternative and the price. If it's at another branch, we transfer it to your nearest branch or prepare it for delivery as agreed.

We try to protect it, and it's the first thing we ask: is the data or the device your priority? But data can be lost from the damage itself or during the attempt, and we can't accept liability for data loss in water-damage cases. If the device still powers on, back it up right away.

We tell you before installation whether the part is original or a replacement — it affects both the price and the warranty period. The part's warranty covers defects in that same part during the stated period.

Yes — when you book a repair, choose pickup from your location; the fee depends on your area, and the same network returns the device to you after the repair.

No — return and exchange shipping is entirely on us, with no return fee and nothing deducted from your refund.

One to three photos record the device's condition before it reaches us — they protect both you and the technician if there's ever a dispute about a scratch or crack. We remove any location data (GPS) from them before saving, for your privacy.

Request it via “Request a missing part” with your device model and the part name, and we'll look for it and let you know the availability, any alternative and the price.

If the product is returnable, you can return it in its original condition with its accessories within the window shown on its page — and return shipping is on us. Details are on the returns page.

Tap the compare button on each device, then open “Compare” at the top — you'll see the specs and prices side by side.

Any warranty is shown on each device's page before you order. If the device is returnable, its return window is shown too — and return shipping is on us.

You receive it working, and we test the service in front of you; you can follow the service status step by step until handover.

Pick a suitable plan or message us on WhatsApp with your idea; we study your needs and come back with a clear offer before any commitment.

Yes — devices and systems come with official invoices and a warranty, together with protection for your premises' data and systems.

They're agreed individually according to your business once your account is approved, and every part is stated as original or alternative before supply.

Cleaning and diagnosis usually take the same day or the next day; the full repair depends on the parts needed. We give you the expected time together with the price, and if a part has to be sourced externally we tell you before we start.

On the tracking page, using your order or repair number — it shows the status and the remaining warranty period.

No — return and exchange shipping is completely free; we pay the courier and nothing is deducted from your refund.

A manufacturing defect is handled under the warranty policy, not as a normal return — it goes to repair or replacement depending on the case, even after the return window, as long as the warranty is valid.

On the tracking page, with your ticket code or the phone number you booked with — you'll see the status, the technician, the cost and the next step.

Any warranty covers only the repaired part. It doesn't cover new exposure to liquid or a delayed fault that appears later from the original damage. The warranty period is written on your invoice.

We document the device with photos and video before opening and after inspection. Every replaced part is recorded with a clear stock movement, and the old part is returned to you on request.

Water resistance (IP67 / IP68) weakens with age, drops and previous repairs, and it doesn't protect against salt water, hot baths or pressure. That's why many manufacturers don't cover liquid damage under warranty.

Yes. Salt water and chlorinated pool water are far more aggressive than fresh water and speed up corrosion. Tell us the liquid type and when it happened — it changes the cleaning method and the success rate. It's very common here in Sharm.